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Ninety percent of organizations will experience a digital transformation-related  IT skills shortage by 2025, costing over $6.5 trillion globally due to delayed product releases, reduced customer satisfaction, and loss of business. (Source: IDC). ServiceNow's new research in collaboration with Pearson revealed that the more AI does the work of machines, the less humans need to work like machines. Holistic skills—such as analytical thinking, or collaboration needed to understand an issue or lead a team, will be the most desired and transferable traits for emerging tech roles in the next few years. These "transferable skills" can move from the positions most likely to be affected by AI to the tech roles of the future. For instance, the research found that 1 million additional full-time tech jobs will be created to support the implementation of emerging technologies in the U.S. Retail industry — that's an amazing opportunity for cashiers or sales floor associates to be r...

  The platform is currently tackling the changing nature of  skills caused by innovations  AI head on through RiseUp with ServiceNow, a global talent movement which aims to skill one million people on the company's platform by the end of 2024. The program helps people of all backgrounds start and elevate their technical careers with training, coaching, networking and hands-on experience.  It also expands beyond the capabilities of other education initiatives by covering holistic skills necessary to build successful technical careers , such as critical thinking, interpersonal communication, and creativity. Since its launch last year, this education initiative has already reached more than 400,000 individuals with 380,000 completed courses. In this interview, Amy Regan Morehouse shares insights on the benefits of skilling programs , recent research regarding the impact of AI on the tech industry, and how anyone can get a job in tech or level-up their careers to ta...